MANDATE

The City’s Development Agenda is dubbed as “ASENSO Victoriahanon”. Along this line, the City of Victorias shall pursue programs, projects, and activities in pursuit of this agenda, which stands for A-Agriculture, Ecological and Sports Tourism (Agri-Eco & Sports Tourism); S-Social and Health Services; education, Environment, and Economic Development; N- Network and Alliance Building; S-Strong Revenue Generation and Management; O-Organizational Renewal and Strengthening. This highlights the priority thrusts of the City government and responds to various sector concerns.

SERVICE PLEDGE

We, the government employees and officials in the City of Victorias, commit to provide the highest possible service performance and pledge to attain the services standards and time frame in the delivery of specific government services as set forth in the Victorias Citizen’s Charter.

Promote the implementation of simplified requirements and procedures that will reduce red tape and expedite business and non-business-related transactions in the government.

Provide assistance to the public in filing and investigating complaints against government agencies and/or officials for non-compliance to R.A. 11032.

Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch break.