We, the government employees and officials in the City of Victorias, commit to provide the highest possible service performance and pledge to attain the services standards and time frame in the delivery of specific government services as set forth in the Victorias Citizen’s Charter.

Promote the implementation of simplified requirements and procedures that will reduce red tape and expedite business and non-business related transactions in the government.

Provide assistance to the public in filing and investigating complaints against government agencies and/or officials for non-compliance to R.A. 11032.

Attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch break.