Approach the EIC and request an endorsement of your record to the PSA showing your PSA verification result.

NOTE:Pursuant to MC 2020-12A dated July 08, 2024 (Amendment to MC 2020-12 dated July 6, 2020 re: “Piecemeal/Advance Copy of the Civil Registry Documents through Electronic Endorsement”), requests for Electronic Endorsement (EE) and piecemeal/advance copy endorsement may only be availed by clients with verified proof of urgency, such as:

• Passport Application;
• Processing of Death Claims;
• Hospitalization purposes;
• Burial purposes;
• Educational purposes;
• Other emergency cases

CCRO staff:

1. Gives Verification Form to be filled out by the client (Verification of Birth, Marriage, Death)
2. CCRO staff check the information written by the client on the Verification Form

None

5 minutes

AIRENE LORENZO
Admin. Asst. VI (Computer Operator III)

KENNETH MARK CUESTA
Admin. Aide II (Reproduction Machine Operator I)

Wait for the result of verification, if the requested record is available in the database of CRISv2.0

CCRO staff:

1. Checks if the record is available in the database
2. If the record is available, CCRO staff prepares the document for endorsement

None

5 minutes

AIRENE LORENZO
Admin. Asst. VI (Computer Operator III)

KENNETH MARK CUESTA
Admin. Aide II (Reproduction Machine Operator I)

If the record is not available in the database, a manual search is done.

CCRO staff:

1. If record is not available in the database, a client shall be given requirement for delayed registration of the Civil Registry

None

30 mins. to 1 hour

JEAN MAGBANUA
Admin. Aide I (Utility Worker I)

KAREN FERRARIS
Admin. Aide I (Casual Laborer I)

Secure for an order of payment to be issued by the employee-in-charge

CCRO staff prepares/ issues Order of Payment to the client

None

2 minutes

JEAN MAGBANUA
Admin. Aide I (Utility Worker I)

KAREN FERRARIS
Admin. Aide I (Casual Laborer I)

Pay the required fee at the City Treasurer’s Office

CTO staff accepts the payment and prepares receipt for the payment of the said fee

P 30.00

City Treasurer’s Office

Go back to CCR and present your receipt to the employee-in-charge.

Wait while the document requested is on process for signature of the CCR.

CCRO staff:

1. Acknowledges the receipt
2. Prepares the requested document for endorsement
3. Submits the documents to the City Civil Registrar for review and approval
4. Segregates the documents and endorses one set to the Office of the Civil Registrar General (PSA Manila) for issuance of SECPA copy

None

15 minutes

AIRENE LORENZO
Admin. Asst. VI (Computer Operator III)

KENNETH MARK CUESTA
Admin. Aide II (Reproduction Machine Operator I)

JULIE ANN C. ROA
City Civil Registrar

Releasing of Document

NOTE:

Secure a certified true copy and the PSA endorsement letter as proof of endorsement.

(The EIC shall forward the documents to PSA in Quezon City through PSA-Provincial Field Office, Bacolod City, and follow up the same after 15 days to 1 month. The client may personally claim the authenticated copy on SECPA at NSO-Bacolod or may present the proof of mailing at NSO-Manila.)

Releasing of the document to the client

None

3 minutes

AIRENE LORENZO
Admin. Asst. VI (Computer Operator III)

RHODA LUZARITA
Admin. Aide II

JULIE ANN C. ROA
City Civil Registrar